General Questions:
Q: What kind of programming is available with DISH Network?
A: Not only will you get all your favorite local channels, but DISH Network also offers hundreds of channels, including various sports, movies, entertainment and specialty programming.
Q: What is the biggest difference between DISH Network and DirecTV?
A: Proven value. Although both DISH Network and DirecTV provide satellite TV, it’s DISH Network’s ability to save their customers more money on packages similar to what DirecTV offers. It’s also well known that DISH Network has the highest rated customer satisfaction, and more satellites.
Q: How can I switch my service from DIRECTV to DISH Network?
A: Call us! We welcome the opportunity to make new customers a part of the DISH Network family.
Q: What type of special antenna do I need to get my local channels?
A: None! You will only need the standard satellite dish that comes with your DISH Network installation for any local channels that are offered in your area,
Q: What about international programming?
A: You can also purchase international programming services! International programming requires a $5 monthly access fee since it does cost more to rebroadcast the international channels, but this fee is waived if you purchase one of our basic programming packages.
Q: Does DISH Network offer spanish programming?
A: DISH Network has 3 very popular spanish packages for our latin viewers:
DISH Latino – Our basic latin package with 35 channels
DISH Latino Dos – In addition to our basic latin package with 35 Spanish-language channels, you also get more than 150 English-language channels with local channels (where available)
DISH Latino MAX – Our best value with both DISH Latino and DISH Latino Dos included, so you get maximum value with 35 Spanish-language channels, and more than 195 English-language channels
Q: Does DISH Network offer High Definition (HD) programming?
A: Currently DISH Network has over 150 HD channels, and has many more coming soon!
Q: Can I get local channels for free?
A: where available (approximately 95% of U.S. households), the local channels can be received for only $5.00 per month. Local affiliates have the rights for these particular channels, and in order to rebroadcast them to the local viewers, DISH Network must pay the local providers to have them transmitted through the network in 100% digital quality picture and sound.
Installation:
Q: How will I know where to put the satellite dish?
A: DISH Network will have a professional installer determine the best location for the placement of the satellite DISH, based upon what area of your home has the lowest level of signal interference possible.
Q: What if I have multiple televisions connected to my DISH Network service? Do I have to pay extra for each one?
A: In most cases, no. You only have to pay for the DISH Network package no matter how many TVs are connected to it. Depending on your system configuration, there may however be an additional cost if there is a need for multiple receivers. Subscribers with an HD receiver may incur additional enabling fees ranging from $7 to $17 per month per receiver, unless subscribed to any HD value packs.
Q: How much does it cost for installation?
A: Nothing! The DISH Network standard professional installation is 100% FREE, and includes equipment for as many as 6 rooms!
Q: If I already have a satellite dish on my house, can we use it?
A: We want to make sure you get the very best reception possible, and to ensure that your DISH Network service will last for years to come, a DISH Network technician will install all new equipment on your home at no charge as part of your free standard professional installation.
Q: Who will handle all the wiring needed to connect all the TVs to the DISH Network system?
A: The DISH Network professional installer will handle everything, using new high quality cabling for the clearest digital picture on your TVs.
Q: What if I already have existing cable installed throughout my house, can we use that?
A: The installer will determine if the existing cable outlets and wiring are of sufficient quality, and if they meet up to the level of standards needed to deliver the best possible quality of reception, and if they do, will then connect everything using your existing wiring.
Equipment:
Q: What’s a DVR?
A: A DVR (Digital Video Recorder) records television data in digital format, and allows you to pause a live television show at anytime, and can skip through commercials on recorded programs. It records hours of programming, ranging from your favorite sitcoms to feature-length films, as well as live sporting events.
Q: Is the receiver and DVR included as part of my monthly fee?
A: The cost of the receiver is included with all standard installations. There is however a per receiver fee of $6 per month for DVR systems, and special receiver configurations may incur additional monthly fees.
Q: How large is the satellite dish?
A: Satellite dishes in the past were as large as 8 feet in diameter, but current technology has reduced the size of satellites, with some as small as 18 inches in diameter. DISH Network uses the smaller satellite dish, and places it wherever it can be out of the way, while still capable of delivering the highest picture quality possible.
Q: What about bad weather? Will I lose my reception, or does the picture quality suffer?
A: Thanks to an advanced Teflon coating to help prevent against signal failure, you can rest assured that your picture quality and service won’t suffer during those moments when the weather turns rough. If there is however a signal problem, DISH Network will work rapidly to solve the problem.
Q: How fuzzy is the signal?
A: Not fuzzy at all. For the most part DISH Network customers will actually receive better reception than cable customers because the signal is received directly from the satellite, instead of going through miles of cable. In fact, the picture is so good, you’ll think you’re seeing it in person.
Q: Can I watch a differentprogram on two separate televisions with only one DISH Network TV receiver?
A: Absolutely! Order a dual-room receiver, and you’ll get separate programming on two televisions at once.
Q: Do you have receivers that support picture-in-picture?
A: Yes we do. Some of our receivers support this feature, so it’s just a matter of asking about it when you call in to speak to a DISH Network Representative!
Comparisons:
Q: How does DISH Network compare to Direct TV and the cable networks?
A: The best way to illustrate how DISH Network compares to the competition is to place each cable company and Direct TV in a side-by-side comparison chart that takes packages of similar price and outlines the advantages for each:
- DISH Network vs Direct TV
- DISH Network vs Time Warner
- DISH Network vs Charter
- DISH Network vs Cox
- DISH Network vs Verizon ViOS
- DISH Network vs Comcast
- DISH Network vs AT&T
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